Online payments

You can now use our online utility billing system: you can pay your utility bills online, and you can also choose to receive your utility bills by email.

Automatic payments

The city offers a service that automatically pays your quarterly bill by withdrawing funds from your checking or savings account. This service is available to both commercial and residential accounts. You will continue to receive a bill showing the amount due and the due date, but the bill will state “Do not pay—automatic withdrawal on the due date.” This statement is for your records only.

To set up this service, you must complete an automatic payment form. Download the automatic utility payment form, or call 952-939-8255 to have a form mailed to you.

Questions about your bill

The utility billing clerk can answer questions about your account, change the billing name or address, help you establish a new account, or schedule water meter readings for residents who are moving. Call 952.939.8255 Monday through Friday, between 8 a.m. and 4:30 p.m.

My water bill seems really high. Why is that?

If your bill covers a period that may have included summer watering, that could explain a rise in your water bill. Otherwise, investigate your home for dripping or leaking faucets; a toilet that is “running” (won’t shut off after flushing); or a malfunctioning water softener. All of these things can drastically increase your water consumption.

What other items are included in my utility bill?

Your utility bill includes charges for water, sewer, recycling and state testing fees. Certain individuals may be billed for ornamental street lighting as well.

Billing cycles

The City of Minnetonka bills each property quarterly (four times per year), but not all properties are billed in the same quarter. The city is divided into three billing groups, determined by place of residence within the city. Therefore, one property may receive its utility bill in January, April, July, and October, while another property might receive its utility bill in February, May, August and November.

Commercial, industrial, institutional and multi-residential (such as apartments or condominiums) accounts are read and billed monthly.

Billing rates

Rates below are effective for 2017.

Water usage

Residential water rates

Water is billed at a conservation tiered rate, as follows. There is no minimum use charge on water—you pay only for what you use. To encourage water conservation, the heaviest water users (70,001+ gallons) are charged twice what the lightest water users (0-25,000 gallons) are charged. The middle two tiers are spread proportionately between the highest and lowest tiers. This practice is common in other cities and provides high-volume users with a greater incentive to conserve water.

0–18,000 gallons

$2.85 per 1,000 gallons

18,001–40,000 gallons

$3.25 per 1,000 gallons

40,001–70,000 gallons

$4.07 per 1,000 gallons

70,001 gallons and up

$5.65 per 1,000 gallons

Commercial/industrial water rates

Commercial and industrial accounts are billed at a base rate of $2.85 per 1,000 gallons from October through April, then pay a summer surcharge rate of $3.22 per 1,000 gallons from May through September.

Commercial/industrial irrigation rates

Minnetonka has a three-tiered rate structure for commercial irrigation. This is similar to the tiered residential rate structure, and aims to encourage greater conservation by the largest commercial irrigation users.

0–75,000 gallons

$3.25 per 1,000 gallons

75,001–175,000 gallons

$4.07 per 1,000 gallons

175,001+

$5.65 per 1,000 gallons

Sewer usage

The quarterly sewer charge is based on winter quarter water usage. The sewer charge is $2.26 per 1,000 gallons. Infrastructure is billed at a base fee of $63.56 per quarter. The sewer rate of new residents will be set at the 15,000 gallon average, until a history of their own use can be established. There is a commercial infrastructure fee of $21.19 per month.

Recycling

There is a charge of $12.30 per quarter for recycling for residential or $4.10 per month for commercial.

Stormwater

There is a charge of $20.01 per quarter for residential stormwater; and for commercial stormwater a charge of $6.67 x acre x commercial property type per month..

Changes to utility fees

Fee rates are monitored annually and adjusted as necessary to maintain the system.

Water meter reading

Minnetonka has almost 17,000 water accounts, most of which are residential. Residential meters are read monthly and billed quarterly. Residential meters allow for remote electronic reading: A meter reader drives by each home and records the data on an electronic device. Remember, homes throughout the city are read at different times, based on where your home is located. Commercial, industrial, institutional, and multi-residential are read and billed monthly. If you have questions about your utility bill call 952-939-8255.

Changes to service

Learn how to set up or cancel sewer and water service, as well as how to shut water off or turn it on at the curb.

Statistics

Approximately 16,800 customers are billed for water and sewer services by the city of Minnetonka, for a total annual revenue of around $12 million.