Do not leave emergency information on the Minnetonka Mike message line or in an email message. Dial 9-1-1 in the event of an emergency.

Enter the Online Request System or read more about it below.

With the “Minnetonka Mike” online request system, you can:

  • Let us know how we can better serve you.
  • Help us discover areas for improvement.
  • Tell us what you like about the city and its services!

By using this system, your request will be forwarded immediately to the appropriate employee for follow-up. You will also have the opportunity to create a personal account, which will allow you to track the progress of your request. Begin the process at the Online Request page.

If you have any problems using the online request system, please email

You can still contact us via voicemail if you prefer at 952.939.8586. Please leave your name, address, and telephone number and describe your comment or request in detail.

City Council policy requires that a complaining party provide his or her name, address and telephone number. Failure to provide this information often prevents city staff from following up on complaints. Under State Law, your information remains confidential and the city cannot reveal this information to others. In addition, we use this information to contact you about our progress in following up on your request or for additional details, if needed.